Cancellation & Refund Policy

We want you to be happy with your purchase. This policy covers cancellations, returns and refunds for orders placed with Holistic Global Services.

Cancellation

You can cancel an order free of charge at any time before it is dispatched by contacting us with your order number. Once an order has been shipped it cannot be cancelled, but it can be returned as described below. For prepaid orders cancelled before dispatch, the full amount is refunded.

Returns and refunds – within 3 days of delivery

You may request a return and refund within 3 days (72 hours) of the delivery date. To keep it simple, you can do this yourself:

1. Log in to your account and open My orders.
2. Open the delivered order and click Request return / refund.
3. Choose a reason, add a short note and submit the request.

Our team reviews every request, usually within 1–2 business days, and will contact you by email or phone to arrange the pick-up or return of the product. Please keep the product and its original packaging safe until then.

After 3 days from delivery

Return and refund requests are not accepted once 3 days have passed since delivery. If you try to request a refund after this time, your account will show a message that the return window has closed. If you believe there is an exceptional problem with your order, you are welcome to contact us and we will do our best to help.

Damaged, defective or incorrect products

If your order arrives damaged, tampered with or different from what you ordered, contact us within 3 days of delivery with your order number and clear photos. We will arrange a replacement or a full refund at no cost to you.

How refunds are paid

• Online (Razorpay) payments: the refund is sent to the original payment method (card, UPI, net banking or wallet). It is initiated within 2 business days of the return being approved, and the amount normally reaches you within 5–7 business days, depending on your bank.
• Cash on Delivery orders: the refund is sent by bank transfer or UPI to the account details you share with us, within 5–7 business days of approval.

The refund covers the amount you paid for the product. Original shipping and COD handling charges are refunded only when the return is due to our error (damaged, defective or wrong product).

Non-returnable items

Products that have been used beyond reasonable inspection, or that are returned without their original packaging, may not be eligible for a refund.

Contact us

Holistic Global Services
Office No. G-01, Ground Floor, A-87, Sector-4, Noida, Gautambuddha Nagar, Uttar Pradesh - 201301
Phone: see the Contact page
Email: see the Contact page